Volunteers

Hours Tracking & Reporting

BetterUnite counts every volunteer hour in one org-wide engagement hub. On Volunteer Pro, credited hours come from actual check-in and check-out times; on Core they derive from the scheduled shift duration. Hours roll up by volunteer, program, and year with KPIs for this month, last month, and this year, and staff can correct any record with durations recalculated automatically. Two exports, a per-activity CSV and the Engagement Summary by Contact, are ready for recognition awards and grant reports.

Volunteer impact dashboard with hours, shifts and volunteer totals in a bar chart

Grant-report-ready exports
in two clicks.

01

One Org-Wide Hours Hub

The Volunteer Management engagement hub aggregates every volunteer activity across all signup pages in one sortable table.

  • See name, campaign and role, dates, duration, status, and tags on every row
  • Span every signup page and campaign in one place
  • Sort the table by any column

02

KPIs at a Glance

Hours This Month, Hours Last Month, Hours This Year, and Sign-Ups This Year on a persistent metric strip.

  • Read Hours This Month and Hours Last Month
  • Track Hours This Year and Sign-Ups This Year
  • Keep the strip in view above the activity table

03

Filter Like a CRM

A slide-out panel with keyword search, a contact picker, campaign participation modes, date ranges, and tag multi-select.

  • Search by keyword, contact, campaign participation, date range, and tags
  • Flip the Not Registered In inverse filter to find lapsed volunteers
  • Build a re-engagement list you can tag or email

04

Fix the Record

Manage Participation editing reassigns records across campaigns and adjusts start and end times, with durations auto-calculated.

  • Reassign a record to a different campaign
  • Adjust start and end times and let the duration recalculate
  • Edit tags or cancel registrations inline from per-row quick actions

05

Exports for Every Audience

A per-activity CSV export that respects active filters, and the rolled-up Engagement Summary by Contact export with hour totals per volunteer.

  • Export a row-per-activity CSV with your active filters applied
  • Export the Engagement Summary by Contact for recognition awards and grant reporting
  • Pair totals with Independent Sector's volunteer-hour value in your grant narrative

06

Campaign-Level Reports

Per-page volunteer reports delivered as CSV or on-screen tables.

  • Pull rosters and tables-and-teams reports for any page
  • Run paddle reports and card-on-file gap reports
  • Read them on screen or download the CSV

Frequently Asked
Questions

How does BetterUnite track volunteer hours?

On Volunteer Pro, hours credit from actual check-in and check-out times; on Core, from the scheduled shift duration. Hours aggregate automatically into an org-wide engagement hub with KPIs for hours this month, last month, and this year. Staff can adjust any record's start and end times, and durations recalculate automatically.

Can we export volunteer hours for grant reporting?

Yes, two ways: a row-per-activity CSV export that respects your active filters, and an Engagement Summary by Contact export with rolled-up hour totals per volunteer, ready for grant attachments and recognition programs.

Can we see one volunteer's total hours across all programs?

Yes. The engagement hub spans every signup page and campaign, filterable by contact, so a volunteer's activities and hour totals appear together, alongside their donor record in the same CRM.

How do we find volunteers who haven't signed up for our next event?

Use the Not Registered In inverse filter: it surfaces past volunteers who aren't registered for an upcoming campaign, a ready-made re-engagement outreach list you can tag or email.

Can staff correct hours after the fact?

Yes. Manage Participation lets staff reassign a record to a different campaign and adjust start and end times, with duration auto-calculated. Tags and cancellations are handled inline from the list.

Get started

Pull this year’s volunteer hours in one export.

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