How does BetterUnite track volunteer hours?
On Volunteer Pro, hours credit from actual check-in and check-out times; on Core, from the scheduled shift duration. Hours aggregate automatically into an org-wide engagement hub with KPIs for hours this month, last month, and this year. Staff can adjust any record's start and end times, and durations recalculate automatically.
Can we export volunteer hours for grant reporting?
Yes, two ways: a row-per-activity CSV export that respects your active filters, and an Engagement Summary by Contact export with rolled-up hour totals per volunteer, ready for grant attachments and recognition programs.
Can we see one volunteer's total hours across all programs?
Yes. The engagement hub spans every signup page and campaign, filterable by contact, so a volunteer's activities and hour totals appear together, alongside their donor record in the same CRM.
How do we find volunteers who haven't signed up for our next event?
Use the Not Registered In inverse filter: it surfaces past volunteers who aren't registered for an upcoming campaign, a ready-made re-engagement outreach list you can tag or email.
Can staff correct hours after the fact?
Yes. Manage Participation lets staff reassign a record to a different campaign and adjust start and end times, with duration auto-calculated. Tags and cancellations are handled inline from the list.