CRM

Segmentation

BetterUnite segmentation slices your donor base any way you can imagine. A multi-filter builder combines AND, OR, and NOT logic across giving, events, campaigns, tags, membership status, and custom fields, and any search saves in one click as a dynamic list that refreshes every time it opens. Freeze a static snapshot when you need one, then send the segment to email, SMS, direct mail, workflows, or reports.

New Segment builder with stacked filter rules and a save-as-list action

Segments that update themselves:
no analyst, no exports of exports.

01

Build Any Segment

AND, OR, and NOT logic across campaign participation, event attendance, donation amounts and dates, list membership, membership status, tags, and custom fields.

  • Combine filters with AND, OR, and NOT: gave $250 or more last year, attended the gala, not yet a recurring donor
  • Filter on campaigns, events, amounts and dates, lists, membership status, tags, and custom fields
  • Search activities by email delivery status to find who never received the appeal

02

Dynamic Lists That Never Go Stale

Save any search and column layout as a dynamic list in one click. It re-queries every time it opens, so the segment is always current.

  • Save the search and its column layout as a reusable dynamic list with one click
  • Reopen the list any time and get today's members, with no report to rerun
  • Start from presets: new, retained, lost, new last month, new this week, recurring, and non-donors

03

Static When You Need It

Lock an audience for a specific appeal with a static snapshot, then keep every list tidy from one console.

  • Freeze a dynamic list into a static snapshot when the audience has to hold still
  • Copy contacts between lists to build an appeal audience by hand
  • Manage every list from one console: view, edit, rename, clone, or archive

04

Segments That Go Somewhere

Export for email, SMS, and direct mail, or point workflows and reports at a list. Direct pushes to MailChimp, HubSpot, Dynamics, and Constant Contact are covered on the CRM page.

  • Export a segment for email, SMS, or direct mail in one step
  • Target workflows and scope reports by list, so automation and reporting share one audience
  • Feed call lists straight from a segment for phonathons and thank-you nights

Frequently Asked
Questions

What's a dynamic list and why does it matter?

A dynamic list is a saved search that recalculates its membership every time it's opened, so your “LYBUNT” or “recurring donors” segment is always current without re-running reports. Any search and column layout saves as a dynamic list in one click.

How specific can donor segments get?

Very. The multi-filter builder combines AND/OR/NOT logic across campaign participation, event attendance, donation amounts and dates, tags, membership status, list membership, and custom fields. For example, “gave $250+ last year AND attended the gala, NOT already a recurring donor.”

Are there pre-built donor segments?

Yes. Predefined presets include new donors, retained donors, donors lost this year, new last month, new this week, recurring donors, and non-donors, one click each.

Can we freeze a segment for a specific appeal?

Yes. Convert any dynamic list into a static snapshot to lock in an audience, copy contacts between lists, and manage everything from the Manage Lists console.

What can we do with a segment once it's built?

Send bulk email or SMS, export for direct mail, target workflows, scope reports, feed call lists, or push the segment straight into MailChimp, HubSpot, Dynamics, or Constant Contact.

Get started

Build your lapsed-donor list in 60 seconds.

A walkthrough with a real segment: your filters, your questions. No pressure, no endless sales cycle.

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