CRM

Outreach & Call Lists

BetterUnite call lists turn any segment into an assigned, status-tracked call campaign. Build the list from tags, groups, saved searches, or hand-picked contacts, assign callers round-robin, and give each one a panel with the donor's full giving and interaction history beside the outcome field. Eight fundraising-native statuses, with Pledged and Confirmed first-class, roll up to a live color-coded summary bar.

Built for phonathons, thank-you nights,
and board caller programs.

01

Any Segment Becomes a Call Campaign

Build a list from tags, groups, saved searches, or individual contacts, tie it to a campaign, event, or fundraiser, and give it a due date and status.

  • Build a prioritized list from tags, groups, saved searches, or hand-picked contacts, scored by capacity, recency, or your own criteria
  • Associate each outreach list with a campaign, event, or fundraiser
  • Set a due date and a list-level status: initial, started, completed, or stopped

02

Fundraising-Native Outcomes

Eight granular statuses with Pledged and Confirmed as first-class outcomes, because this is fundraising software, not a generic dialer.

  • Log Initial, Contacted, No Response, Unreachable, Pledged, Confirmed, Follow Up, or Declined
  • Count attempts and stamp every status change with the time, per contact
  • Note what was said with free-text call notes on every update

03

The Whole Story in the Call Panel

Full giving and interaction history sits in the same panel where the call is logged, with a jump link to the full profile.

  • Read donations with amounts and campaigns, activities, and interactions before dialing
  • Jump to the complete contact card in one click
  • Schedule a follow-up task from the panel while the call is still fresh

04

Run the Room

Multiple callers, round-robin assignment, a my-assignments filter for each caller, and a live color-coded summary bar for the manager.

  • Assign contacts to callers round-robin, and reassign in one click from the contact panel
  • Filter to my assignments, so each caller, volunteer, or board member sees only their list
  • Watch the color-coded status bar roll up total, pledged, confirmed, and unreachable live

Frequently Asked
Questions

How do we set up a phonathon in BetterUnite?

Build a call list from any segment, tags, groups, saved searches, or hand-picked contacts, assign contacts to callers (round-robin supported), set a due date, and tie the list to a campaign or event. Each caller filters to their own assignments and works the list.

What can callers see before dialing?

The full giving and interaction history, donations with amounts and campaigns, past activities, and prior call notes, in the same side panel where they log the outcome, with one click through to the complete profile.

How are call outcomes tracked?

Eight granular statuses: Initial, Contacted, No Response/Pending Response, Unreachable, Pledged, Confirmed, Follow Up, and Declined, with attempt counts, timestamps, and free-text notes on every update. Pledged and Confirmed are first-class outcomes, because this is fundraising software, not a generic dialer.

Can managers see progress without running a report?

Yes. A color-coded status summary bar rolls every caller's activity up to the list level in real time: total contacts, pledged, confirmed, unreachable, at a glance.

Can volunteers or board members make calls?

Yes. Assign contacts to any team member. Each sees only their assignments, and reassignment takes one click from the contact panel, ideal for board thank-you calls and volunteer caller programs.

Get started

Give every caller a list, a script of history, and a next step.

A walkthrough with a real call list: your callers, your questions. No pressure, no endless sales cycle.

See pricing first

Request a demo