Our privacy commitment: BetterUnite has never sold your information to someone else for advertising, or made money by showing you other people's ads. This has been our approach since the beginning, and we remain committed to it. This policy tells you what information we do collect from you, what we do with it, who can access it, and what you can do about it.
We only collect the information that we actually need. Some of that is information that you actively give us when you sign up for an account, register for an event, make a donation, or ask for customer support. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).
When you visit one of our websites or use our software, we automatically log some basic anonymous information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new product development.
We use your information to provide the services you've requested, create and maintain your accounts, and keep an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new products you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.
You can decline certain kinds of information use either by not providing the information in the first place or by opting out later. You can also disable cookies to prevent your browser from giving us information, but if you do so, certain website features may not work properly.
We limit access to your personal information to our employees and contractors who have a legitimate need to use it. We do not share your information with other parties.
The European Economic Area (EEA) provides certain rights to data subjects (including access, rectification, erasure, restriction of processing, data portability, and the right to object and to complain). BetterUnite undertakes to provide you the same rights no matter where you choose to live.
If you handle other people's data using BetterUnite apps, such as information about your customers or employees, you are entrusting that data to us for processing. If you use a BetterUnite mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data.
You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it.
We hold the data in your account as long as you choose to use BetterUnite Services. After you terminate your account, your data will be automatically deleted from our active database within 6 months.
If you are in the European Economic Area and you believe that someone has entrusted your information to us for processing (for instance, your employer or a company whose services you use), you can request certain actions from us regarding your data. To exercise those data rights, please contact the person or company that entrusted the data to us and we will work with them on your request.
There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety.
Traffic Data. As is true of most websites, we, via google analytics, automatically collect certain anonymous information when you visit our Website. This information includes: (i) IP addresses, (ii) domain servers, (iii) types of computers accessing the Website, (iv) types of web browsers used to access the Website, (v) referring/exit pages, (vi) data about usage patterns throughout the Website (e.g. click rates on different links etc.). Information of this type ("Traffic Data") is anonymous information that does not personally identify you but is helpful for us to improve the business performance and user experience of the Website.
Personal Information. In order for you to make donations through the Website, register with the Website, purchase tickets or registrations through the Website, RSVP to free events posted on the Website, or take certain other actions on the Website (e.g. contacting us through forms, etc.) we require you to provide us with information that personally identifies you ("Personal Information"). Personal Information can include the following types of data:
· Contact Data such as name, mailing address, e-mail address, Demographic Data such as your zip code, age, and gender, Account data such as user name (if you are signing up for an account), based on the requirements set by the organization running a fundraiser.
· Financial Data such as your account or credit card number
o BetterUnite does not see, handle, or store your financial payment information. The payment goes through secure channel from your browser to the fully PCI-compliant payment processing gateway, WePay.
· Activity Data such as your donation history, fundraising history, events attended, etc.
We use a third party to gather information on how you and others are using the Website. By using this service we are able (for example) to see how many people visited a given page or clicked on a given link. This information helps us optimize the performance of the Website.
If you are an account holder on www.betterunite.com, we use your information in a variety of ways to help us run the Website. Here are some of the ways we use your information:
· To send you receipts
· To send you updates about the Website
· To send you updates about activity on the Website related to you
· To administer your account
· To respond to customer service inquiries
· To send release updates
· To send marketing materials
· To improve our Website and marketing efforts
How Do Your Email Communications Work?
We send out various emails to clients/account-holders and others who interact with the Website, such as emails about new blog posts, product releases, or special events or promotions ("Marketing Emails"). Nonprofits that register with the Website will automatically be subscribed to receive certain Marketing Emails. Aside from those registering with the Website, you must opt in to receive Marketing Emails.
Marketing Emails contain an unsubscribe option which you can follow at any point if you wish to stop receiving some, or all, Marketing Emails. If you have received our Marketing Emails mistakenly, or wish to stop receiving them, you can also contact us at firstname.lastname@example.org and we will remove you from our list.
The Website also allows nonprofit clients to send various transactional (e.g. automated donation receipts etc.) and outreach emails (together "Client Emails"). Unless such Client Emails are excepted as part of an ongoing commercial relationship, or otherwise, they will contain an unsubscribe link.
As part of a nonprofit client's use of the Website, individual supporters of the nonprofit may also send emails through the Website ("Supporter Emails"). For example, personal fundraisers may send messages to their contacts through the Website, in order to ask people to visit their fundraising page and donate. They may also send emails to update donors or to thank donors for their gifts.
Please keep in mind that, notwithstanding the foregoing, we have no control over emails sent through third party emailing applications.
Who Has Access To My Personal Information (Except for Credit Card Data)?
Any organization that you make a contribution to, or purchase from, through the Website will have access to your Personal Information (except for your credit card number).
If you make a donation to an individual fundraiser then the person who created the fundraising page will also have access to your Personal Information (except for your credit card number). If you make a donation through an individual fundraising page associated with a fundraising team, or directly to a team fundraising page, then the team fundraising captain will also have access to your Personal Information (again, except for your credit card number). You consent to the foregoing and agree that we are not responsible for how these organizations or persons handle your Personal Information. You should visit their websites and/or contact them directly for their privacy policies and data usage practices.
If you are in the European Economic Area (EEA), you have the following rights with respect to information that BetterUnite holds about you. BetterUnite undertakes to provide you the same rights no matter where you choose to live.
Right to access : You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.
Right to rectification : You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.
Right to erasure : You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.
Right to restriction of processing : You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Right to data portability : You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.
Right to object : You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.
Right to complain : You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.
We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.
We process your service data when you provide us instructions through the various modules of our services. For example, when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.
Each nonprofit that registers with the Website is automatically created an Always On page (or "Profile"). This profile displays the nonprofit's active events, campaigns, and projects (unless they've been made "private"). Always On profiles are public. They can be located by using the search within the Website or by external search engines.
In general, no. If you create a personal fundraising page, team page, an event page, campaign page, donation page, "get involved page," or other webpage on the Website, it is not private. Pages created on the Website are indexed by search engines and accessible to the public.
Information you post on event pages, campaign pages, personal fundraising pages, an Always On page, blog posts, or other public pages on the Website can be accessed by other people. You should exercise caution when deciding to share information on public pages. We cannot control who accesses shared information or how other parties will use that information.
It's up to you whether or not you want to provide us with Personal Information. You can still visit the Website without providing us with Personal information, but you will be unable to take certain actions without doing so.
If you know, or suspect, that your credit card, user name, or password has been lost, stolen, or used without your authorization you need to contact us immediately (email@example.com). Upon notification, we will take reasonable steps to mitigate any damage which may have been caused. You are responsible for the safety and security of your user name and password. You should logout after each session you have with the Website and you shouldn't share this information.
Our Website is for a general audience and is not targeted towards children. Children under 13 years of age are prohibited from using the Website per our Terms of Service. If your under 13 year old child has used the Website and submitted Personal Information to us, please contact us and we will remove that information as quickly as possible from the Website and our database.